The Challenge: Disconnected Operations in a Growing Portfolio
Merseystays, a leading property maintenance and field engineering
service provider in Liverpool, faced a common industry hurdle:
operational fragmentation. They relied on disparate tools for
scheduling, time tracking, inventory, and finance. This disconnect led
to significant time wasted, frequent payroll errors, and a complete
lack of real-time visibility into their field teams and warehouse
stock, ultimately hindering profitability.
Management needed a single, integrated system to link the office, the
field, the warehouse, and the client.
The XGONE Solution: A Single Operating System
Merseystays implemented the XGONE web and mobile platform to
consolidate their entire business process into one centralized system.
The solution provided specialized features to bridge the gap between
field accountability and back-office automation.
Key Results and Impact for Merseystays:
1
Real-Time Field Accountability and Productivity Gains
Merseystays saw an immediate improvement in workforce management due
to XGONE's powerful field tracking features.
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Location & Activity Tracking: Real-time location monitoring
combined with mandatory check-in/check-out allowed managers to see
exactly where builders were and what their status was (Engaged,
Free, Absent). This immediate data streamlined route planning and
task allocation.
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Instant Task Updates: Builders can upload work videos and pictures
directly on-site, enabling managers to review and update task
status instantly without costly or time-consuming site visits.
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Dedicated Staff Portal: Employees have immediate access to their
personalized information, including real-time views of their
payroll and payment history, assigned tasks and schedules, current
attendance records, and system notifications. This empowers staff
and reduces administrative queries.
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Enhanced Coordination: Features like group personal messaging
within projects ensured rapid communication and decision-making
among field teams and office staff.
2
Zero-Loss Inventory Management
The platform solved Merseystays' long-standing problem of inventory
shrinkage and disorganized stock levels.
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Automated Stock Control: The system tracks precisely who is
dispatching materials and equipment, including quantity and
warehouse location. Based on these real-time movements, the stock
level updates automatically, effectively making inventory "zero
missing" and ensuring accurate supply forecasting.
3
Financial Automation and Error Reduction
XGONE’s financial integration drastically reduced administrative
overhead and eliminated payroll errors.
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Automated Payroll: Payslips are generated automatically based on
accurate check-in/check-out times, delays, and overtime recorded
by the system, ensuring builders are paid correctly and
efficiently.
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Comprehensive Accounting: The integrated Accounting Portal
provides managers with an immediate, clear scenario of the
business's income, expenditure, profit, and loss, enabling
quicker, data-driven financial decisions.
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Invoicing & Proposals: Automatic invoicing and professional
proposal generation streamline the sales cycle and improve cash
flow.
4
Superior Client Experience
Merseystays differentiated its service offering by giving clients
unprecedented transparency.
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Dedicated Client Portal: The Client Portal provides customers with
a branded hub for tracking work updates, checking task calendars,
and viewing invoices, fostering trust and reducing customer
service inquiries.
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CRM & Marketing: A fully integrated CRM and Marketing portal
allows Merseystays to efficiently manage client details and
proactively promote new offers.
By consolidating all critical business functions—from dispatch and
inventory to finance and customer relationship management—into one
platform, XGONE provided Merseystays with the control and efficiency
needed to scale their operations successfully in the competitive
Liverpool property market. The platform's AI integration and dual
English/Arabic language support also future-proofed their system for
continued growth.
