Libo Foods Ltd. Liverpool, UK

Industry: Wholesale Cash & Carry for Restaurants and Takeaways

ALibo Food is a prominent wholesaler in Liverpool, specializing in providing a wide array of products to restaurants and takeaways. With over 700 products and a loyal customer base of 160 businesses, Libo Food plays a crucial role in supporting the local culinary industry. The company manages a dynamic environment, processing over 300 orders weekly in-store and delivering essential supplies to its customers. Operating in the fast-paced wholesale sector, Libo Food faced several challenges:

• Inventory Management: Maintaining accurate stock levels for over 700 products.

• Order Processing: Efficiently handling more than 300 orders weekly in-store and additional delivery orders.

• Time Management: Reducing time spent on manual inventory checks and order processing.

• Lack of stock waste: Lack of stock leads to missed sales opportunities, customer dissatisfaction, and increased costs from urgent re-ordering.

• Lack of constant support: The business support was limited to opening time only.

• Business interruption: The business has been facing regular interruptions due to technology failure.

• Over running cost: Due to outdated technology and insufficient support, the business faces high operational costs, including increased staffing requirements and expenses from manually printing invoices.

• Customer satisfaction: Customer satisfaction declined due to errors in manual invoice handling and limited service hours, as customers expect seamless, 24/7 support and accuracy

The Solution:

Libo Food turned to our XG Inventory Stock Control ERP software to streamline its operations. Our software offered comprehensive features designed to address the specific needs of wholesalers like Libo Food:

• Dual ePOS (Point of Sales): Efficient handling of sales transactions.

• Products & Low Product Alerts: Real-time inventory tracking and alerts for low stock levels.

• Purchase & Purchase Order Management: Streamlined procurement processes.

• Sales & Sales Order Management: Efficient order processing and management.

• Invoicing & Documentation: Automated and accurate billing and documentation.

• Built-in Accounting: Comprehensive financial management.

• E-commerce Integration: Seamless integration with online sales platforms.

• Profit & Loss Reports: Detailed financial analysis.

• VAT & Discount Calculation & Reports: Automated tax and discount management.

• Customer & Supplier Ledger: Detailed tracking of transactions.

• Customer & Supplier Login Portal: Easy access for stakeholders.

• Email Notifications: Automated alerts and updates.

• Multi-Store Management: Centralized control for multiple locations.

• Unlimited Users & Reports: Scalable for business growth.

• Product Transfer: Efficient management of stock transfers.

• 3rd Party Integration: Compatibility with other business tools.

• 24/7 Customer Support: Reliable assistance at any time.

• Cloud-Based: Access from anywhere, on any device.

• Free Training: Comprehensive training for smooth adoption.

Implementation

The implementation of XG Inventory Stock Control ERP at Libo Food involved several key steps:

• Initial Assessment: Understanding Libo Food's specific requirements and challenges.

• Customization: Tailoring the software to fit their operational model, including the categorization of 700+ products and integration with their existing systems.

• Training: Providing comprehensive training to Libo Food's staff to ensure smooth adoption of the new system.

• Deployment: Rolling out the software with continuous support to address any issues and ensure a seamless transition.

Results

The implementation of XG Inventory Stock Control ERP brought about significant improvements for Libo Food:

• Enhanced Inventory Accuracy: Real-time tracking and low product alerts allowed Libo Food to maintain precise stock levels, reducing the risk of overstocking or stockouts. This led to better inventory turnover and minimized waste.

• Streamlined Order Processing: Automated order processing and dual ePOS systems streamlined operations, enabling Libo Food to handle over 300 orders weekly in-store and efficiently manage deliveries to 160 customers. This improved overall customer satisfaction and loyalty.

• Time and Cost Savings: Automation reduced the time spent on manual inventory checks and order processing, freeing up staff to focus on strategic tasks. Optimized stock levels and reduced wastage led to significant cost savings.

• Comprehensive Financial Management: Built-in accounting, invoicing, VAT and discount calculations, and profit & loss reports provided Libo Food with robust financial management tools, enhancing financial accuracy and strategic planning.

• Improved Customer and Supplier Relations: Customer and supplier login portals, ledgers, and automated email notifications facilitated better communication and transaction tracking, strengthening relationships with stakeholders.

• Scalability and Flexibility: Multi-store management, unlimited user access, and cloud-based functionality allowed Libo Food to scale its operations and manage business processes from anywhere, ensuring flexibility and growth.